Terms of service

Last updated: 30/09/2026

Who we are

Foam&Flow is the trading name of Foam&Flow LTD, a company registered in the United Kingdom under company number 14716785. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Our website is https://foam-flow.com. You can contact us at supportteam@foam-flow.com.

These terms

These terms apply to purchases through our website. Please read them together with our Shipping Policy, Return and Refund Policy, and Privacy Policy.

Nothing in these terms excludes or limits rights that cannot be excluded under applicable consumer law.

Products

We aim to describe and show our products accurately. Screen settings can affect how colors appear. Please check the product description, dimensions, power requirements and included accessories before ordering.

If a product you receive is faulty or does not match its description, contact us so we can arrange an appropriate remedy. A general note about screen colors does not excuse supplying the wrong variant.

Prices and payment

Prices and the transaction currency are displayed when you shop and at checkout. Please review the final total before submitting your order.

We may change prices for future orders. A price change does not change the agreed price of an accepted order.

If we discover a pricing or availability error affecting your order, we will contact you to explain it and offer an appropriate resolution. We will not impose a higher price without your agreement. If we cancel a paid order, we will refund the payment.

Orders

You are responsible for providing accurate contact and delivery details. If you need to correct a mistake, contact us promptly.

If we cannot fulfill an order, we will inform you and refund any payment for the unfulfilled items.

Delivery

Free standard shipping and delivery estimates are explained in our Shipping Policy:
https://foam-flow.com/policies/shipping-policy

If a delivery problem occurs, contact us. We will assist with investigating and resolving it in accordance with your applicable rights.

Cancellations, returns and refunds

Our return window, instructions and refund process are explained here:
https://foam-flow.com/policies/refund-policy

These terms and our voluntary return policy do not reduce mandatory cancellation or faulty-product rights.

Product use

Use products in accordance with the supplied instructions, including any water-exposure, cleaning, charging and battery guidance. Contact us if instructions are missing or unclear.

Website content

Website text, branding and images are owned by us or used with permission. You may use the website for personal shopping and reference. Do not use it unlawfully, interfere with its operation or reproduce protected material commercially without permission.

Reviews

Reviews should reflect your own experience. Do not submit unlawful, misleading or infringing content. If you submit a review for publication, you give us permission to display it with the review name you provide. Personal information is handled under our Privacy Policy.

Responsibility

We are responsible for complying with our obligations under applicable law. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Privacy

Our Privacy Policy explains how we handle personal information:
https://foam-flow.com/policies/privacy-policy

Changes

We may update these terms for future purchases. Updates do not retrospectively change an existing order or remove your legal rights.

Complaints

Please contact supportteam@foam-flow.com if you have a complaint so we can try to resolve it.