Refund policy

Last updated: 30/09/2026

Our 30-day return window

You can request a return within 30 days of receiving your order. Contact supportteam@foam-flow.com with your order number or other proof of purchase.

For ordinary change-of-mind returns under our voluntary policy, products should be unused, complete with their accessories, and in their original packaging where possible. These conditions do not limit your rights for faulty, damaged or incorrectly supplied products, or any mandatory cancellation rights.

Requesting a return

Email supportteam@foam-flow.com with your order number or other proof of purchase. We will review your request and explain the next steps, including any return instructions that apply.

There is no restocking fee. If we ask you to return an item under this policy, return shipping is free; we will explain the arrangements in our instructions.

Please contact us before sending an item back. Do not send items to our registered office or the address on the parcel unless we confirm that address for your return. Contacting us for instructions does not limit any statutory right to cancel or return.

Faulty, damaged or incorrect products

Please contact us as soon as you discover a problem, with your order number and a description. Photos or a short video can help us assess the issue, where available.

We will help arrange an appropriate refund, replacement or other remedy in accordance with your legal rights. The 30-day voluntary return window does not limit any rights you have under applicable law.

Refunds

We will let you know the outcome of your request. If a physical return is required, we will assess it after receipt. Approved refunds will be issued to the original payment method, in the currency of the original transaction, within 10 business days of approval, or sooner where required by law. Any applicable statutory refund deadline takes priority over this processing estimate.

Your bank or payment provider may need additional time to display the refund. If you have not received it after the stated processing period, contact us.

Exchanges

Contact us if you would like a different product or color. We will explain the available options before you return the original item.

Cancelling an order

If you want to cancel before dispatch, contact us as soon as possible. We will try to stop fulfillment, but this may not be possible once processing has started. If the order has already been dispatched, the return process and any applicable legal cancellation rights still apply.